Losing customers? Here's why
Losing customers can be frustrating, especially if you've been working hard to put all your efforts...
Treat your customers like VIPs with augmentation
Amongst the cut-throat climate and hair-raising cost of living, the term ‘good value’ snaps us into...
How to deal with customer complaints
'You can't please everyone' is true in every aspect of life, but it rings even truer when running a...
The employee that never stops working: How to implement a Chatbot
Imagine a world where your customer service never sleeps, where each query is met with an immediate...
How to map the customer journey
Edward Norton Lorenz theorised that a single flutter of a butterfly's wings had the potential to...
Reduce your customer churn rate
Keeping a business stable can feel like keeping a boat afloat. If a boat has holes in it, it'll...
Increasing your prices? How to tell your customers
Whether you're the one making profits or the one spending the cash, price increases affect us all.
...
The importance of user experience design
With the digital marketplace being more competitive than ever, perfecting, and refining user...
Right time, right people, right place - content marketing 101
Developing an effective marketing strategy is of fundamental importance to your brand, enabling it...
The ultimate marketing strategy - customer experience
Winning over new clients costs a great deal more than maintaining an existing consumer base....
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